WoodWe
covers are an unique and natural way to protect your tech
gadgets from outside world impact: bumps or dust. They are warm, cozy and smells like nature.
WoodWe products are
manufactured by our company MB “Novum Commercium” from high quality sources, such as:
– Natural and elegant wood veneer
–Strong and highly dependable stone veneer
– Great
reminder of the summertime – hay veneer
– Exotic seashell veneer.
You can be sure that your product will be truly one-of-a-kind and will remind you a soft touch of nature.
All of our WoodWe covers are manufactured only from the best and natural materials.
All sources for our wood veneer are checked via official certification body such as the FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification).
Our stone veneers are approved by CE-Standard (European Conformity), and have a certificate for being eco-friendly (CO2 efficient transportation). All of our stone veneers are eco-friendly and formaldehyde-free.
The raw materials used for the hay veneer are 100% pure natural: harvested in the high altitudes of the Austrian Alps and after extensive cleaning and sizing sprayed on the flax fabric under high pressure. The bonding agent used for this procedure is purely organic (i.e. „food glue“).
Will my WoodWe cover look precisely like the one in the product pictures?
Our covers are manufactured from 100% natural veneers that come directly from nature, which means that each product is unique in coloring, pattern, and brightness. Your cover will be truly one-of-a-kind. However, you can be sure that your cover will look similar (but not identical) to what you see in our product photos.
How slim is a WoodWe MacBook skin cover/protective case ?
The average thickness of our MacBook wood skin is between 0.6 mm - 0.7 mm
(around 1/32 inches). Our stone veneer skin covers are 1.5 – 2.0 mm thick, hay veneer – 0,5-2mm.
The thickness of a MacBook protective case is 3-4 mm due to an additional hard & protective plastic base.
However, please take note that our covers are
produced from natural materials, therefore each cover’s thickness may differ
slightly (in the range of about 0.1 of a millimeter).
How heavy is a WoodWe MacBook skin cover/protective case ?
The MacBook cover skin weighs around 160 grams, while the MacBook protective case weighs around 450 grams .
A WoodWe cover will provide reliable protection from the minor bumps and scratches
your MacBook or iPhone gets with everyday use. Cover is resistant
from fingerprints, smudges – can be cleaned. However, please note thatWoodWe covers are not drop-proof or waterproof. Therefore, please keep
protecting your MacBook or iPhone with care.
Due to the natural
materials we use and strong adhesive layer, our covers are long lasting, but
one-time use products. However, if you choose the MacBook or iPhone case option, these can be used again after the removal.
Will a WoodWe cover affect the functionality of my MacBook or iPhone?
No, the cover will not affect your
ability to use your MacBook or iPhone. WoodWe covers are manufactured in such a
way that all of the functionalities and technological characteristics of your
device are still fully useable.
If you do not see your layout/language among the options on the product page, please contact support[@]woodwe.eu. We may have your keyboard layout/language.
What if I don’t know the product model for my MacBook?
No worries! You can find your MacBook serial number on the bottom part of your computer and also on its packaging. Serial number starts with A and has four numbers after (AXXXX) You can check it in the picture below.
On the back of each WoodWe cover, there is a ORAFOL adhesive glue layer
that ensures the highest quality and long lasting grip between your MacBook
and your WoodWe cover.
When you want to remove your WoodWe cover, your MacBook will
not be damaged or scratched, and all residue from the glue particles will be
completely removable. The entire removal of your cover should take less than 10
minutes.
To learn more about how to apply or remove your WoodWe cover, see the video and
photos below for easy to follow instructions:
If the adhesive is strong and does not remove easily, you can use a hair dryer to warm up the adhesive part a little. Heat helps the adhesive become more flexible.
2. Determine what the problem is, and contact
the proper people to find your package.
If your tracking information says
“Unsuccessful Delivery”:
A courier likely tried to deliver your
WoodWe cover to your indicated address, but he/she failed to find you at your
address.
To find your package, you will need
to call your local/national post office and provide your tracking code.
The post office staff will
help you to identify where your package is located, and either set up another
time to deliver or tell you where to pick it up.
If your tracking information says
“The item is returned to sender”
We will reship a new product via Priority Standard Shipping (±5-10 working days).
3. If you did not receive your package for more than 35 days
We will reship a new product via DHL Express Shipping (1-3 working days).
4. Your product is lost in transition
We will reship a new product via Priority Standard Shipping (±5-10 working days).
1. Production: Typically, we need 1-5 working days to manufacture your order. If it is a custom order, the cover will be manufactured
within 3-7 working days. During holiday period fulfilment times can be extended.
2. Shipping: Your product's arrival date
depends on which country your order is being delivered to and which shipment
method is selected - national post vs DHL shipping. Please check the fulfillment email notification for more information.
A package sent via national post* usually arrives:
European Union country: 10-20 calendar days
Non – EU country: 10-30 calendar days
The acceptable delivery time is up to 35 calendar days.
If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. If you don’t get any information, please contact your local/national post office as they probably still have your item.
We can guarantee that you will not to have to pay custom duties if you live in European Union and USA. For other countries, custom duties may be applied and we do not take responsibility. However, we will do our best to help solve each individual situation.
If order was made via DHL express. It is possible to change delivery address, you should contact DHL local post office for more information.
If order was made via standard shipping. We aren't able to change the address after your order is shipped. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
Contact us. Request an exchange by emailing support[@]woodwe.eu. Give all the information about your order, tell us why you want to get the an exchange, more details about your device and send us some pictures showing the issue.
After request approval. The seller will create an exchange order, which will be shipped in 1-5 business days after the agreement with the buyer.
We will send return shipping label.
We ship you right size product. Once we ship you the exchange via Priority Standard Shipping (±5-10 working days), we will provide you with the tracking code.
Please check the delivery note if you ordered everything you wanted. If an item for which you have paid is missing, please contact our Customer Service team support[@]woodwe.eu with the order number and the missing item's name. If the order has not yet been shipped, we will add the missing item to your order.
If your order is already on the way to you or has already arrived, we will ship the missing item with Priority Standard Shipping (±5-10 working days) for FREE.
As soon as you discover a mistake, please contact our Customer Service team with your order number, the description and the pictures of the fault. We'll get back to you as soon as we can and send you a replacement item via Priority Standard Shipping (±5-10 working days) as quickly as we can.
You can only cancel your order if it is not yet shipped (until 8 AM EET). Write a message to support[@]woodwe.eu. If the order is shipped, our Customer Service team will not be able to cancel your order. However, you can return it to us once you receive it or refuse the delivery to avoid further return delivery steps and expenses.
Personalised products cannot be cancelled, they can only be replaced or exchanged into other product.
We're really quick at packing your order, which means it can only be changed if it's not shipped yet (until 8 AM EET). This includes changing the product size or type, delivery option or delivery address. If it’s after 8 AM EET, then it is too late to cancel the order. However, you can return any unwanted items for an exchange once you’ve received your order.
I would like to establish a partnership with WoodWe. How do I make that happen?
If you would like to establish any level of partnership with WoodWe, please send your contact information, questions,
remarks, and your proposal to our official partnership e-mail: partnerships[@]woodwe.eu.
We will get in touch with you shortly to discuss more about our partnership
program, and what the right options would be for everyone.
Yes, our team at WoodWe would be happy to help you out on
a custom order if the personalization option on the product page did not meet your needs. If you desire a customized order or simply have questions regarding this, please write us an email to support[@]woodwe.eu
For all WoodWe products any refund, return, replacement or exchange request must be submitted within 30 calendar days after the order is delivered to you, the Buyer.
To be eligible for a return or exchange, your item must undamaged, unused and in the same condition as received. It also must be in the original packaging. To be eligible for a refund, continue reading below for more details.
The custom orders cannot be returned but can be exchanged for free.
If you are not satisfied with your purchase, you have to submit the return request within 30 days after the order is delivered to you. Returned items must not have been used and must be in perfect condition for resale.The custom orders cannot be returned but can be exchanged for free.
Steps:
Contact us. Request a return by emailing support[@]woodwe.eu. Give all the information about your order, any comments you can, why you want to return the product. If it is damaged send the photo where the problem is visible.
We approve the return request.If the buyer and seller agree on a return, the seller will provide you with a return shipping address and label depending on your residence country.
Ship us the item. The seller provides free return shipping label and in order to ensure the safe return of the item, please package your item with care. Provide your Name, Surname and Address on the package. Also, put a note in the package with your Order ID.
We receive your item back and refund you. The seller will refund you within 5-7 business days of receiving the returned item if after inspecting the quality of the item, he/she determines it qualifies for a refund. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Payment is usually refunded on Mondays, so if we received your item on Tuesday, then you will be refunded on next Monday.
A replacement is a new item that is exactly the same as the original item described in the listing.
An exchange is a new item that is different than the original item described in the listing - for example, a different size or material, color. An item being replaced or exchanged should be of comparable value to the original item.
I. STEPS FOR REPLACEMENT:
Contact us. Request a replacement or exchange by emailing support[@]woodwe.eu. Provide all the information about your order, tell us why you want to get the replacement of the product and send us some pictures showcasing the issue.
If we approve the replacement. If the buyer and seller agree on the replacement, the seller will create a replacement order, which will be shipped within 1-3 business days after the agreement with the buyer.
We ship you the replacement.Once we ship you the replacement, we will provide you with the tracking unformation.
Replacement rules:
We will provide a replacement if it complies with the warranty rules.
A replacement will be sent via standard shipping. The shipping costs of the replacement will be covered by us.
II. STEPS FOR EXCHANGE:
Contact us. Request an exchange by emailing support[@]woodwe.eu. Give all the information about your order, tell us why you want to get the an exchange, more details about your device and send us some pictures showing the issue.
After approval of the request, the seller will create an exchange order, which will be shipped within 1-3 business days after the agreement with the buyer.
We will send a return shipping label.
We will ship you the right size product. Once we ship you the exchange via Standard Shipping (±10-20 days), we will provide you with the tracking information.
For all WoodWe products (wood, stone, rust Macbook cases,
iPhone cases) any refund, return, replacement or exchange request must
be submitted within 14 calendar days after the order is delivered to
you, the Buyer.
To be eligible for a return, replacement or exchange, your item must
undamaged, unused and in the same condition that you received it. It
must also be in the original packaging. To be eligible for a refund,
continue reading below for more details.
To request a refund, return, replacement or exchange:
1. Email your refund, return, replacement or exchange request to: support[@]woodwe.eu.
2. Provide your Name, Surname, Purchase Date and Order ID.
3. In detail, explain the reason for the refund, return, replacement or exchange.
4. In cases where photos of the item would help us identify the
condition of the item you bought and received, please can attach photos
to the e-mail.
5. After you submit your request to support[@]woodwe.eu, we will
review your request within 24 hours. If our production department,
marketing department or any other third party needs more information, it
may take up to 2-3 working days to find the solution and provide it to
you.
REFUNDS
We will refund your purchase on items sold and/or fulfilled by
WoodWe, up to our standard delivery option cost, if the following
applies:
• You were sent the wrong size and/or color item due to the Seller's error, or
• You received a damaged item, or
• You received a defective item.
We will not refund your purchase costs on items sold and/or fulfilled
by WoodWe, up to our standard delivery option cost, if the following
applies:
• You placed an accidental order, or
• Your item is no longer needed/wanted, or
• You gave no reason for refund, or
• You ordered customized items, or
• You, the Buyer, returned the item to the Seller damaged, or in a
condition that is different from the condition in which it was sent.
Note: WoodWe is not required to refund the cost of gift-wrapping or
other services provided to you in connection with your purchase.
RETURNS
1. Request a return by emailing support[@]woodwe.eu, and following
the steps provided in the section titled ‘To request a refund,
replacement or exchange.’
2. If the buyer and seller agree on a return, the seller will
provide you with a return shipping address depending on your residence
country.
3. To ensure the safe return of the item, please package your item
with care. Provide your Name, Surname and Address on the package. Also,
put a note in the package with your Order ID.
4. It is a good practice to include tracking information when
returning an item. When you get your tracking number, please email it to
support[@]woodwe.eu. Sending the return via a tracking delivery method
protects you in the event we don’t receive your item.
5. The seller will refund you within 5 business days of receiving
the returned item if after inspecting the quality of the item, he/she
determines it qualifies for a refund.
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, follow these steps:
1. Check your bank account or credit card again. Depending on your
bank/credit card company, it could take a while for a refund to
officially post.
2. Contact your bank or credit card company. They will be able to
tell you if the refund has been sent and posted. There is often some
processing time before a refund is posted. They will also be able to
verify if we sent out the refund to them or not.
3. If you’ve done all of this, and still have not received your refund, please contact us at support[@]woodwe.eu.
RETURN SHIPPING CHARGES
Either buyer or the seller is responsible for return shipping costs, depending on the reason for the return.
The Buyer is responsible for return shipping costs, if the following applies:
• Buyer ordered the wrong size, or
• Buyer ordered the wrong color, or
• Buyer made an error.
The Seller is responsible for return shipping costs, if the following applies:
• You were sent the wrong size and/or color item due to the Seller's error, or
• You received a damaged item, or
• You received a defective item.
REPLACEMENTS AND EXCHANGES
WoodWe also offers you the option of returning an item for a
replacement or exchange instead of a refund. A replacement is a new item
that is exactly the same as the original item described in the listing.
An exchange is a new item that is different than the original item
described in the listing -- for example, a different size or color. An
item being replaced or exchanged should be of comparable value to the
original item.
REPLACEMENT/EXCHANGE SHIPPING CHARGES
Either buyer or the seller is responsible for return shipping costs, depending on the reason for the return.
The Buyer is responsible for replacement/exchange shipping costs, if the following applies:
• Buyer ordered the wrong size, or
• Buyer ordered the wrong color, or
• Buyer made an error.
The Seller is responsible for replacement/exchange shipping costs, if the following applies:
• You were sent the wrong size and/or color item due to the Seller's error, or
• You received a damaged item, or
• You received a defective item.
Things to keep in mind when requesting a replacement or exchange
• Ship the original item back to the seller within 5 business days of
requesting the replacement or exchange. This ensures your request will
be taken care of in a timely manner.
• If you do not ship the original item back to the seller within 30 days, you will be charged for the cost of the new item.
• The seller will ship your new item to you within 5 working days once you ship the original item back.
If you have any other questions, comments, suggestions or insights,
please do not hesitate to contact us via our official e-mail:
support[@]woodwe.eu. Our awesome, friendly and helpful colleagues from
customer service will get in touch with you within 24-48 working hours!
All WoodWe products have 12 month warranty for adhesive, breakage issues from delivery date.
Which means, the warranty is valid for these situations:
The product cannot be stuck to your device
The product peels off from your device after usage
If WoodWe product is broken before usage
If WoodWe product is broken during usage due to the product’s quality issues
If you have any other questions, comments, suggestions or insights, please do not hesitate to contact us via our official e-mail: support[@]woodwe.eu. Our awesome, friendly and helpful colleagues from customer service will get in touch with you within 24-48 working hours!
If you have any other questions, comments, suggestions
or insights, please do not hesitate to contact us via our official e-mail: support[@]woodwe.eu. Our awesome, friendly and
helpful colleagues from customer service will get in touch with you within 12-24 working hours!
No worries! In situation like this we would love to offer you a 60% discount for your next purchase on WoodWe! If this happened please contact us via support[@]woodwe.eu and we will send you a discount code.
Don't worry, anything can happen! In situations like this we would love to offer you a 60% discount for your next purchase on WoodWe! If this happens, please contact us via support[@]woodwe.eu, send some photos of the problem and we will send you a discount code or will come up with the best solution for both sides.
*If you have placed your Macbook or iPhone skin incorrectly, you can still take it off and try once again before the glue gets stiff!
Copy to clipboard
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
