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WoodWe covers are an elegant and natural way to protect your tech gadgets. They are warm, cozy and environmentally friendly. WoodWe covers are manufactured from high quality sources, such as our natural and elegant Belgium wood veneer, strong and highly dependable German stone veneer, or exotic and elegant Taiwan Rust veneer. All WoodWe products are manufactured by our company MB “Novum Commercium.”

Are WoodWe wood cover veneers certified?

All of our WoodWe covers are manufactured from only the best and most ecological materials.

All sources for our wood veneer are checked via an official certification body such as the FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification).

Our stone veneers are approved by CE-Standard (European Conformity), and have a certificate for being eco-friendly (CO2 efficient transportation). All of our stone veneers are eco-friendly and formaldehyde free.

Will my WoodWe cover look precisely like the one in the product pictures?

Our covers are manufactured from 100% natural veneers that come directly from nature, which means that each product is unique in coloring, pattern, and brightness. Your cover will be truly one-of-a-kind. However, you can be sure that your cover will look similar (but not identical) to what you see in our product photos.

How slim is a WoodWe cover?

The average thickness of our wood cover is between 0.6 mm - 0.7 mm (around 1/32nd inch). Our stone veneer covers are 1.5 – 2.0 mm thick, and the rust veneers are 1.0 – 1.2 mm thick. However, please take note that our covers are produced from natural materials, therefore each cover’s thickness may differ slightly (in the range of about one tenth of a millimeter).

How much protection do WoodWe covers provide?

A WoodWe cover will provide reliable protection from the minor bumps and scratches your MacBook or iPhone gets with everyday use. However, please note that WoodWe covers are not drop-proof or waterproof. Therefore, please keep protecting your MacBook or iPhone with care.

Are WoodWe covers reusable?

Due to the natural materials we use and strong adhesive layer, our covers are long lasting, but one-time use products.

Will a WoodWe cover affect the functionality of my MacBook or iPhone?

No, the cover will not affect your ability to use your MacBook or iPhone. WoodWe covers are manufactured in such a way that all of the functionalities and technological characteristics of your device are still fully useable.

What if I don’t know the product model for my MacBook?

You can find the serial number and other identifiers for your MacBook in macOS, on the computer's surface, and on its packaging.

1. THE MACBOOK 12-INCH

Model years: Early 2015, Early 2016;
Model identifiers: MacBook8,1 ; MacBook9,1;
Model number: A1534.

2. THE MACBOOK AIR 11-INCH, 13-INCH

MacBook Air 11"

Model years: Late 2010, Mid 2011, Mid 2012, Mid 2013, Early 2014, Early 2015;
Model identifiers: MacbookAir3,1; MacbookAir4,1; MacbookAir5,1; MacbookAir6,1; MacbookAir7,1;
Model number: A1307, A1465.

MacBook Air 13"

Model years: Early 2008, Late 2008, Mid 2009, Late 2010, Mid 2011, Mid 2012, Mid 2013, Early 2014, Early 2015;
Model identifiers: MacbookAir1,1; MacbookAir2,1; MacbookAir3,2; MacbookAir4,2; MacbookAir5,2; MacbookAir6,2; MacbookAir7,2;
Model number: A1237, A1304, A1369, A1466.

3. THE MACBOOK PRO 13-INCH, 15-INCH, 17-INCH (ONLY UNTIL MID 2010)

Second Generation - MacBook Pro 13", 15", 17" ( 2008 - 2012 )

• Do not have Retina Display;
• Aluminium Unibody Model;
• With Optical Drive; 

Model years: Late 2008, Early 2009, Mid-2009, Mid-2010, Early 2011, Late 2011, and Mid-2012;
Model identifiers: MacbookPro5,1 (15"), MacbookPro5,2 (17"), MacbookPro5,3 (15"), MacbookPro5,4 (15"), MacbookPro5,5 (13"), MacbookPro6,1 (17"), MacbookPro6,2 (15"), MacbookPro7,1 (13"), MacbookPro8,1 (13"), MacbookPro8,2 (15"), MacbookPro8,3 (17"), MacbookPro9,1 (15"), MacbookPro9,2 (13");
Model number: A1278, A1286, A1297.

Third Generation - MacBook Pro 13", 15" ( 2012 - 2015 )

• Have Retina Display;
• Aluminium Unibody Model;
• Do not have Optical Drive;

Model years: Mid 2012, Late 2012, Early 2013, Late 2013, Mid 2014, Early 2015, Mid 2015;
Model identifiers: MacbookPro10,1 (15"), MacBookPro10,2 (13"), MacBookPro10,2 (13"), MacBookPro10,1 (15"), MacBookPro11,1 (13"), MacBookPro11,2 (15"), MacBookPro11,3 (15"), MacBookPro12,1 (13"), MacBookPro11,4 (15"), MacBookPro11,5 (15");
Model number: A1398, A1425 and A1502.

Fourth Generation - MacBook Pro 13", 15" ( 2016 - ... )

• Have Retina Display;
• Some models have Touch Bar;
• Aluminium Unibody Model;
• Do not have Optical Drive;
  

- Model year: Late 2016, Mid 2017, Mid 2018;
- Model identifiers: MacBookPro13,1 (13"), MacBookPro13,2 (13"), MacBookPro13,3 (15"), MacBookPro14,1, MacBookPro14,2, MacBookPro14,3, MacBookPro15,2, MacBookPro15,1;
- Model number: A1708, A1706, A1707, A1989, A1990;

How does my WoodWe cover stick to a MacBook or iPhone?

On the back of each WoodWe cover, there is a ORAFOL adhesive glue layer that ensures the highest quality and long lasting grip between your MacBook or iPhone and your WoodWe cover.

When you want to remove your WoodWe cover, your MacBook or iPhone will not be damaged or scratched, and all residue from the glue particles will be completely removable. The entire removal of your cover should take less than 10 minutes.

To learn more about how to apply or remove your WoodWe cover, see the photos below for easy to follow instructions:

Video instructions:

1. Check your tracking information.

In the initial e-mail, we indicated the address your WoodWe cover is being sent to and provided a tracking code that should look like this: RSXXXXXXXX. To track your package, insert this tracking code to the Lithuanian post-tracking site here: http://www.post.lt/en/help/parcel-search.

If you chose DHL for the shipping, you can insert your tracking code to the DHL post-tracking site here for more detailed information: http://www.dhl.com/en/express/tracking.html.

If your package is being delivered to the USA, you can insert your tracking code to the USPS post-tracking site here for more detailed information: https://tools.usps.com/go/TrackConfirmAction_input.

2. Determine what the problem is, and contact the proper people to find your package.

If your tracking information says “Unsuccessful Delivery”:

A courier likely tried to deliver your WoodWe cover to your indicated address, but he/she failed to find you at your address.  To find your package, you will need to call your local/national post office and provide your tracking code: RSXXXXXXXX.  The post office staff will help you to identify where your package is located, and either set up another time to deliver or tell you where to pick it up.

If your tracking information says “The item is returned to sender”:

Please email us at support[@]woodwe.eu, and in the subject line please type in the following: “Post returned my package.” In the body of the email, tell us your Name, Surname, Address, and Order ID number so we can properly locate your package. After receiving this e-mail, we will resend your package back to you as fast as possible.

Otherwise, your package is still in transit: 

Please, be patient and wait. Due to Public Holidays in some countries, there can be some changes to our delivery services. Also, your package can be delayed because of the customs service.

When can I expect my product to arrive?

1. Production: Typically we need 1-2 working days to manufacture your order. If it is a custom order, a cover is manufactured within 2-3 working days.

2. Shipping: Your product‘s arrival date depends on which country your order is being delivered to and which shipment method is selected - national post vs. DHL shipping.

A package send via national post* usually arrives:

• European Union country: 7-10 working days
  
• Non – EU country: 10-15 working days
  

A package sent via DHL courier shipping*: 

• Express: 1-2 working days (available worldwide)

*Note. Shipment methods differ in their price.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. If you don’t get any information, please contact your local/national post office. 

We are not responsible for custom duties you may encounter.

We aren't able to change the address after your order is shipped. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

I received the wrong Wood/Stone/Rust cover size for my MacBook. Can you please send me a replacement?

Yes, our team at WoodWe will gladly resend you the proper size Wood/Stone/Rust cover to fit your MacBook! Just email us at support[@]woodwe.eu, add “Replacement” as the subject line, and indicate the following information in the email:

1. The correct MacBook model you have, and what year it was produced. (If you are not sure which MacBook model you have, go to this website if you have MacBook Pro model: https://support.apple.com/en-us/HT201300 or this website if you have a MacBook Air model: https://support.apple.com/en-us/HT201862)

2. Which wood/stone/rust type you would like for your replacement. (You can look through different wood types in our official website https://woodwe.eu/collections/macbooks)

After receiving this information, we will send you a replacement as soon as we get the wrong cover back.

Please check the delivery note if you ordered eveything you wanted. If an item is missing, please contact our Customer Service team support@woodwe.eu with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.

As soon as you discover a mistake, please contact our Customer Service team with your order number and the description of the fault.We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

You can cancel your order only  if it is not shipped yet (till 8 AM EET). Write a message to support@woodwe.eu. If the order is shipped, it's too late our Customer Service team to cancel your order. You can return your order to us once you've received it.

We're really quick at packing your order up which means your order can be changed only if it is not shipped yet (till 8 AM EET). This includes changing the product model, the delivery option or delivery address. If it’s after 8 AM EET, then it is too late cancel the order. However, you can return any unwanted items for a refund once you’ve received your order.

I would like to establish a partnership with WoodWe. How do I make that happen?

If you would like to establish any level partnership with WoodWe, please send your contact information, questions, remarks, and your partnership proposal to our official partnership e-mail: partnerships[@]woodwe.eu. We will get in touch with you shortly to discuss more about our partnership program, and what the right option would be for everyone.

I know a lot of people who would enjoy natural WoodWe products, so how can I make a bulk order? 

Please contact us via our official customer service e-mail: support[@]woodwe.eu and we will be happy to answer all of your questions related to bulk orders and information about bulk order deals.

Can I request a customized order?

Yes, our team at WoodWe would gladly work with you on a customized order! If you desire a customized order, please write us an email to support[@]woodwe.eu.

All WoodWe products have 6 month replacement warranty for adhesive issues. Which means, warranty is valid for these situations:

> Product cannot be sticked to your device

> Product peel off from your device after usage

All WoodWe products have 30 calendar days replacement warranty for breakage issues. hich means, warranty is valid for these situations:

> If WoodWe product is broken before usage

> If WoodWe product is broken after usage

If you have any other questions, comments, suggestions or insights, please do not hesitate to contact us via our official e-mail: support[@]woodwe.eu. Our awesome, friendly and helpful colleagues from customer service will get in touch with you within 24-48 working hours!